List & category upload

Get stuffed!
Smart arse answers are not appreciated when I am wasting valuable time on this site.

A) the question asks where the add support topic is on the Support page! Do you know? Is it there? Why would it not be right there?
I found a link to add a ticket on the front page of the site where your company boasts about its support. Do you think hiding the button will reduce support requests? – perhaps writing decent sequential documentation might reduce the support requests.

B) The post categories were already created in WP-admin. I did use the name of existing WP post categories! I have now also manually added the categories to the GeoDirectory category, under the custom post type. Judging by the slug “fresh-1” I have now duplicated the categories.

Now hopefully the issue is the Multilocations add-on. Hiding the support button and forcing location restrictions to an individual suburb is ridiculous. For a company that runs a “geodirectory” application to wrongly and deliberately define a suburb as a “city” is cynical abuse and restraint. I had already purchased full membership. Why not disclose up front that the free app has suburb only 3km radius functionality. At least we would know what to do first. Sydney is a city covering many square miles. The location set-up default shows a 40km radius, which implies the available function radius from the default location.

Not much point arguing with a page. It is worth noting however, that my horrible customer experience has cost me more than the subscription in wasted time. It will be long remembered and is not a nice introduction after purchasing a new full membership. Your arrogant and unhelpful comments in reply were not appreciated.

Please explain why the upload of your own category sample file also failed – it was a base test to try and analyse the source of the issue. Also the default error message should give some idea of the file rejection. That should be simple enough if categories are missing or the list contains entries outside of the “allowed” default area.

Also could you please define exactly what “post_content: description” exactly is?
The sample file shows only “test” is it a description of the store / listing? In the category example a proper description is entered in the description fields.

Also an accurate definition of “default location” would be really helpful and honest.

PLEASE DO A BETTER JOB NEXT TIME!

a) Here (attached) are screen-grabs from my view of the forums page and the support policy. I am logged in as a paid member. While the image does not show the whole page, I have viewed every millimeter and cannot find a link or button that enables me to add a new topic from either page.

b) Given that you know the limitation of the google API, and your instructions refer to a process in the “Core Plug-in” it would be more reasonable if your company was up-front about the fact you cannot import a list with entries outside your base suburb radius. A definition of the default location in the section headed “Definitions” might help.
A simple statement like:
“Importing lists into GeoDirectory will fail if the list contains entries outside of your “default location”. Depending on where you live, the default location might be as narrow as one suburb only. To access more functionality and upload entries from more than one suburb, you will need to first install the multi-locations add-on”

“IMPORT & EXPORT”

Step One
Install multi-locations addon if your list includes entries in multiple suburbs.
Step Two
Ensure all categories for the listings already exist in wp-admin post categories.
(I am still unclear if it is essential to upload CPT categories as well or if the import reads primarily from wp-admin) perhaps . . .
Step Three
Upload Categories detail, before attempting to upload lists! (the reference page refers to categories after detailing the list upload info)

. . .

Step Six
If you get error message: “Fail, something wrong to create csv file”
Trouble shooting tips:
1/
2/

Your documentation is in bad English, its not sequential and it lacks support on predictable error situations – yet in “Support” you respond as though the fault is obvious.

Please show me the button to add a support ticket from the forums or support policy pages. I feel I am going to need it.

Thanks so much.

I have downloaded Multilocations – and configured per the video as best I can.
I have again tried to upload my list and get the same error message.

Given that as detailed above, google defines every suburb in Sydney as a city. – does this mean I have to enter every single suburb in Sydney as a new location in order to create a directory – and upload listings – that covers Sydney? (meaning “greater” Sydney region rather than the default single location of the main city blocks.)

I have looked at the add neighbourhood function, but it offers no method to define the parameters fora neighbourhood area other than a single long / lat.

I have tried to enter our state – New South Wales – as a region – nothing happens.

I have hit a dead end.

Thank you very much.
It is encouraging that you relate to the local application of this config.
However, I suspect something is wrong at the site admin / database side.
I tried your suggestion of exporting a listing entered manually. I also tried exporting the Categoies, which I had manually entered earlier today.
No luck – same error message – see attached:

I have just added about 10 suburbs to see if I could break through, but I have applied the neighbourhood element incorrectly.

I am working on a multi-site network, but have not seen any reference to any special settings.

I have now spent all day on this. Please advise next thoughts.