Can't Renew License

This topic contains 24 replies, has 4 voices, and was last updated by  Zul Kurniawan 4 years, 5 months ago.

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  • December 1, 2019 at 11:15 am #519363

    Zul Kurniawan
    Expired Member
    Post count: 122

    Hello,

    I am a user whose license has expired, but a few minutes ago I bought a new license. And my old license has been deactivated on the GeoDirectory dashboard.

    The problem is, right now I can’t deactivate my license in my WordPress dashboard, so I can’t renew my license. Please give a hint, or help.

    Thanks.

    December 1, 2019 at 11:22 am #519364

    Zul Kurniawan
    Expired Member
    Post count: 122

    Postscript:

    At the time of purchasing the license, I did not mark the “renewal license” section, because I think my license has been expired for several months.

    Can my new license code be the same as the new license code?

    Or what should I do?
    thank you

    December 1, 2019 at 11:29 am #519365

    Guust
    Moderator
    Post count: 29970

    Try de-activating the old license and then reload the page.
    You should then be able to add the new licenses.

    Let us know if that works. Thanks

    December 1, 2019 at 11:45 am #519366

    Zul Kurniawan
    Expired Member
    Post count: 122

    I pressed the “deactive” button but a popup about an error popped up.

    Are there other ways to deactivate the license?

    December 1, 2019 at 11:56 am #519367

    Zul Kurniawan
    Expired Member
    Post count: 122
    This reply has been marked as private.
    December 1, 2019 at 12:14 pm #519369

    Guust
    Moderator
    Post count: 29970

    Did you refresh the page after that popup?
    And did you try to add the licenses then?

    If we need to delete the old licenses, post your URL and WP admin details and we’ll have a look.

    Thanks

    December 1, 2019 at 12:25 pm #519370

    Zul Kurniawan
    Expired Member
    Post count: 122
    This reply has been marked as private.
    December 1, 2019 at 1:00 pm #519373

    Guust
    Moderator
    Post count: 29970

    All licenses are deleted now, ready to replace them.
    Thanks

    December 1, 2019 at 1:06 pm #519374

    Zul Kurniawan
    Expired Member
    Post count: 122
    This reply has been marked as private.
    December 1, 2019 at 1:15 pm #519376

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    December 1, 2019 at 1:20 pm #519377

    Zul Kurniawan
    Expired Member
    Post count: 122
    This reply has been marked as private.
    December 1, 2019 at 1:57 pm #519380

    Zul Kurniawan
    Expired Member
    Post count: 122
    This reply has been marked as private.
    December 1, 2019 at 2:40 pm #519382

    Zul Kurniawan
    Expired Member
    Post count: 122

    Hello, can anyone please give an explanation? I’m still a little worried I can’t get the next update …

    Regards,
    Thank you

    December 1, 2019 at 10:13 pm #519397

    Alex Rollin
    Moderator
    Post count: 27815

    You have new codes and so they must be updated.
    You should deactivate old codes and replace them with new codes.
    For more about the membership code please see: https://wpgeodirectory.com/docs-v2/addons/installing-addons/

    December 2, 2019 at 12:47 am #519420

    Zul Kurniawan
    Expired Member
    Post count: 122
    This reply has been marked as private.
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