Can't Renew License

This topic contains 24 replies, has 4 voices, and was last updated by  Zul Kurniawan 4 years, 5 months ago.

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  • December 2, 2019 at 1:17 am #519423

    Zul Kurniawan
    Expired Member
    Post count: 122
    This reply has been marked as private.
    December 2, 2019 at 1:38 am #519430

    Alex Rollin
    Moderator
    Post count: 27815

    #4 is not expected behavior.

    Please share WP Admin credentials and FTP so we can check on the issue.

    This kind of issue is usually a plugin conflict. If you could please try a conflict test to identify the conflict.

    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    December 2, 2019 at 3:34 am #519439

    Zul Kurniawan
    Expired Member
    Post count: 122
    This reply has been marked as private.
    December 2, 2019 at 6:14 am #519462

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    December 2, 2019 at 6:43 am #519467

    Zul Kurniawan
    Expired Member
    Post count: 122
    This reply has been marked as private.
    December 2, 2019 at 1:11 pm #519510

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    The licence key you show is from an expired membership you have, it look like at some point you bought again but did not renew which created a new licence key, all your new keys can be found in your account area: https://wpgeodirectory.com/your-account/

    Thanks,

    Stiofan

    December 2, 2019 at 3:13 pm #519545

    Zul Kurniawan
    Expired Member
    Post count: 122

    Well, it seems like my explanation is unclear. Do I have to repeat it?

    I can’t deactivate the Membership License, so surely the existing license is an old license. How can I renew a license if the old one cannot be deactivated?

    As I wrote yesterday, I was wrong when buying a new license.

    The question is, how do I change the Membership License Code? I have given all access, both WP Admin and FTP Server.

    Is there anything else that isn’t clear yet?

    December 2, 2019 at 3:25 pm #519548

    Zul Kurniawan
    Expired Member
    Post count: 122

    or do I have to purchase a Membership 1 License again with a “renew license” click?

    and purchases that I made yesterday, must be returned?

    December 2, 2019 at 4:28 pm #519563

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Sorry, i only read this page, not page 1 of this thread.

    That is a bug, it should clear the field on error, i will fix that, for now i have activated your current licence on your site.

    Thanks,

    Stiofan

    December 2, 2019 at 5:12 pm #519568

    Zul Kurniawan
    Expired Member
    Post count: 122

    Okay fine, thank you for understanding the case I faced. Hopefully these bugs can be resolved.

    I love being able to communicate with great teams and founders.

    Thank you very much, friend.

    Regards,

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