HTTP 500 Error

This topic contains 11 replies, has 3 voices, and was last updated by  Alex Rollin 6 years, 4 months ago.

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  • July 2, 2018 at 6:03 pm #436960

    Matt DeWild
    Expired Member
    Post count: 37

    Keep getting a HTTP 500 Error with any search submission using the “Near” Field. Anything else works fine. Please advise. http://www.drebizdirectory.com

    July 2, 2018 at 7:59 pm #436966

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    you will need an SSL cert for your site to use Geolocation services with the GMaps API.

    https://wpgeodirectory.com/adding-a-ssl-certificate-to-your-website/
    https://wpgeodirectory.com/docs/gd-search/#near

    July 2, 2018 at 9:06 pm #436971

    Matt DeWild
    Expired Member
    Post count: 37

    I can do that, But… I do not have a SSL on other directories and it works fine.
    Not sure this will resolve the issue.

    July 2, 2018 at 9:22 pm #436972

    Alex Rollin
    Moderator
    Post count: 27815

    Have you contacted your host? Can you share the server error log here?

    We would be happy to look over that for you. In most cases 500 errors are server-related and the logs could shed some additional light on the issue.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    July 3, 2018 at 2:20 pm #437050

    Matt DeWild
    Expired Member
    Post count: 37
    This reply has been marked as private.
    July 4, 2018 at 5:01 am #437106

    Kiran
    Moderator
    Post count: 7069

    Hello Matt,

    You are using old version of GeoDirectory and it’s plugins. Please update them first.

    FTP credentials you provided working but it not showing any files in directory. Provide access to WordPress root directory for that FTP account.

    Thanks,
    Kiran

    July 5, 2018 at 6:39 pm #437288

    Matt DeWild
    Expired Member
    Post count: 37

    How can I update from WordPress Plugin Dashboard? Some have no option to update. If I just re-upload the plugin, will I lose related information. There is no option to put license codes in Geodirectory, (That page is blank) to allow updating from Dashboard. Please advise.

    July 5, 2018 at 6:42 pm #437290

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    You can try this for manual plugin upgrades:
    https://wpgeodirectory.com/docs/useful-plugins/#easy

    More instructions here in the section about manual updates:
    https://wpgeodirectory.com/docs/installing-addons/#updates

    July 5, 2018 at 7:50 pm #437300

    Matt DeWild
    Expired Member
    Post count: 37

    Plugins have all been updated.

    July 5, 2018 at 8:00 pm #437302

    Alex Rollin
    Moderator
    Post count: 27815

    Search works now, no more 500 error.

    July 6, 2018 at 12:20 pm #437368

    Matt DeWild
    Expired Member
    Post count: 37

    Yes! Seems to be working as expected now. Thank you very much. Just double checking, and to be clear, will not need SSL Certificate?

    July 6, 2018 at 12:22 pm #437369

    Alex Rollin
    Moderator
    Post count: 27815

    you will need an SSL cert for your site to use Geolocation services with the GMaps API.

    https://wpgeodirectory.com/adding-a-ssl-certificate-to-your-website/

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