List Manager issues

This topic contains 25 replies, has 4 voices, and was last updated by  Patrik 4 years, 10 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • June 29, 2019 at 4:46 pm #495450

    Paul
    Lifetime Member
    Post count: 139

    The lists page (/profile/user/lists) is returning a 502 error. I’m not sure if it’s something I did wrong during setup or a bug. I spoke with my host and they believe it to be a conflict between the List Manager and the Location Manager plugins. Could you please help me investigate?

    You need to be logged into experience the problem. I’ll send login details.

    June 29, 2019 at 4:48 pm #495451

    Paul
    Lifetime Member
    Post count: 139
    This reply has been marked as private.
    June 29, 2019 at 11:43 pm #495476

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    the UsersWP profile loaded fine, but then I added a resource to a list and now it won’t load. I imagine at some point it will return that error.

    Please share FTP so the developers can debug the issue.

    In the meantime I would recommend you try a conflict test to see if there might be a plugin conflict causnig this, it is not something I have seen before:
    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    In the future please post UsersWP issues here:

    https://userswp.io/support/

    June 30, 2019 at 3:34 am #495507

    Paul
    Lifetime Member
    Post count: 139
    This reply has been marked as private.
    June 30, 2019 at 5:03 am #495518

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    July 1, 2019 at 10:37 am #495633

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you go through this documentation https://wpgeodirectory.com/docs-v2/addons/list-manager/

    Let us know if you have any queries.

    Regards,
    Patrik

    July 1, 2019 at 11:09 am #495636

    Patrik
    Moderator
    Post count: 1971

    We don’t have lists as a tab in the user profile, so it will be not accessible at URL like /profile/user/lists instead all logged in users can see their lists at /lists page.

    Regards,
    Patrik

    July 1, 2019 at 3:41 pm #495689

    Paul
    Lifetime Member
    Post count: 139

    Patrik,

    I’m a little confused. Right now there is a link on the Profile page for lists. When I click on it a 502 error happens.

    Are you saying that link shouldn’t be there currently?

    Also, is there a plan to add the Lists tab to the Profile?

    July 2, 2019 at 7:18 am #495824

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Regarding 502 gateway issue, you may get help from the hosting provider about if there is anything which is using more server resources or you can increase the memory limit if it resolves the issue. The error is not only on lists page but on backend and frontend pages as well. If I deactivate location manager then it works fine so maybe location manager requires more server resources or conflicts with other plugins. This can be tested by deactivating all plugins and activate one by one to check which plugin conflicts. Generally, we do this on the staging server so if you have staging server then provide details and we will look into it. Also, don’t use unnecessary plugins and multiple caching plugins as they use more server resources.

    Regards,
    Patrik

    July 2, 2019 at 7:20 am #495825

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    July 2, 2019 at 6:09 pm #495935

    Paul
    Lifetime Member
    Post count: 139
    This reply has been marked as private.
    July 2, 2019 at 6:12 pm #495936

    Paul
    Lifetime Member
    Post count: 139
    This reply has been marked as private.
    July 2, 2019 at 8:09 pm #495956

    Paul
    Lifetime Member
    Post count: 139

    Patrik,

    Just wanted to give an update that I did a plugin conflict and theme test. I didn’t find any conflicts.

    I spoke with our host and they were unable to find any issues on their end.

    July 3, 2019 at 2:03 pm #496090

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    July 3, 2019 at 2:14 pm #496095

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 26 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket