Listing Image Slider Issue

This topic contains 22 replies, has 4 voices, and was last updated by  Guy Leroux 6 years, 5 months ago.

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  • December 2, 2017 at 1:57 am #407883

    Guy Leroux
    Expired Member
    Post count: 98

    Hi:

    For some reason, the image slider in the listing page is not working properly and we see an endless spinner icon instead.

    Curiously, it works well on some listings but not on other.

    I’ve reduced and optimized the image sizes as much as possible.

    Any insight?

    Thanks,

    Guy

    December 2, 2017 at 2:02 am #407886

    Guust
    Moderator
    Post count: 29970

    We will need your URL and WP admin details in a private reply to check this out.
    Also add the URL of the problem listing.
    Thanks

    December 2, 2017 at 5:25 pm #407948

    Guy Leroux
    Expired Member
    Post count: 98
    This reply has been marked as private.
    December 2, 2017 at 6:57 pm #407957

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Please take a look at the docs for cache plugins:

    https://wpgeodirectory.com/docs/known-issues/#cacheplugins

    In some cases Jetpack image setting can result in this behavior.

    Also, please review the settings for WP Super Cache: https://wpgeodirectory.com/docs/useful-plugins/#super-cache

    Let us know if those solve your issue

    December 2, 2017 at 8:14 pm #407962

    Guy Leroux
    Expired Member
    Post count: 98

    Hi Alex:

    Thanks greatly for your help.

    I have WP Super Cache installed and activated but the settings are exactly as recommended.

    I deactivated it and the problem remained.

    Same for JetPack.

    Same for another cache, endurance.

    Any clue?

    Thanks,

    Guy

    December 2, 2017 at 9:54 pm #407973

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    December 2, 2017 at 10:18 pm #407974

    Guy Leroux
    Expired Member
    Post count: 98

    Hey Alex,

    Thanks for the tip… there is indeed some room for improvements! I’ll have a close look at that.

    In the meantime, I disabled all the caches… feel free to pay a visit!

    Cheers,

    Guy

    December 2, 2017 at 10:51 pm #407977

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    I forgot to ask, could please send over FTP information so we can continue diagnosis? Once i verify the FTP we can proceed.

    In some cases it is possible to comment out a few lines in a theme to ‘make’ it work.

    I can see the images are loading, the URLs are there, but there is a JS conflict.

    Let me know, thanks

    December 3, 2017 at 12:30 am #407984

    Guy Leroux
    Expired Member
    Post count: 98
    This reply has been marked as private.
    December 3, 2017 at 8:42 am #408010

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    I can’t connect with those FTP creds. We will follow up during service hours with WP Admin access.

    Let us know if your issue is resolved in the meantime.

    BTW, I couldn’t find “Endurance” cache? But, even with Jetpack and WP Super Cache de-activated, there was still some other cache plugin operating.

    Is there another cache plugin?

    December 3, 2017 at 3:27 pm #408034

    Guy Leroux
    Expired Member
    Post count: 98
    This reply has been marked as private.
    December 4, 2017 at 6:29 am #408085

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    December 4, 2017 at 6:23 pm #408203

    Guy Leroux
    Expired Member
    Post count: 98

    Thanks Kiran: I just opened a ticket with ColorMag ThemeGrill so we’ll see.

    On another note, I experienced a conflict between GD and JetPack.

    Recently, the Email Sharing Button at the bottom or each post stopped working.

    When clicking on it — instead of the usual prompt – a new page opens and we go back to where we were.

    I contacted JetPack who advised me to deactivate all plugins until I find the culprit… which happened to be GeoDirectory.

    Are you aware of any issues of this sort between JetPack and GD?

    I searched the forum and KB but found nothing.

    Thanks,

    GL

    December 4, 2017 at 7:40 pm #408210

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Do you mean the ‘Send to Friend’ link on a listing detail page? Or something else?

    All our known issues are here:https://wpgeodirectory.com/docs/known-issues/

    Can you show us the page where you see that happening?

    Also, isJetPack up to date?

    Let us know

    December 4, 2017 at 9:04 pm #408225

    Guy Leroux
    Expired Member
    Post count: 98

    Hi Alex:

    I mean the Email sharing button at the end of a post which is a feature provided by JetPack (see attached screen capture).

    I re-activated JetPack for your convenience. Go at https://depquebec.com, click any post, go at the end and click the email button.

    Instead of a prompt allowing you to email a friend, it will simply open another page.

    And yes, JetPack is up to date (5.5.1 version, I checked)

    Cheers and many thanks again!

    Guy

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