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Listings no longer show and Claim function fails

This topic contains 13 replies, has 3 voices, and was last updated by  Naveen Giri 4 years, 7 months ago.

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  • August 12, 2019 at 1:34 am #502623

    Jerome
    Expired Member
    Post count: 26

    Hi,

    after the latest update:

    1 – the Listings no longer show in the dashboard, nor claims etc. The Geo dashboard is emplty even thought the listings are still in the site?
    2 – Claim function fails. The options we had set up (drop down box to select who you are etc.) have been replaced by a contact for. However, when you submit it it gives an errror message!
    3 – Generally, A lot of the functions I had set up are no longer working properly and the map I had featured at the top of the home page and the search page no longer shows?

    August 12, 2019 at 2:08 am #502631

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin credentials and login URL in a private reply so we can take a look.

    August 12, 2019 at 9:37 am #502670

    Jerome
    Expired Member
    Post count: 26
    This reply has been marked as private.
    August 12, 2019 at 9:22 pm #502743

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    You hadn’t finished setup of GDV2, it looks like. I added the important widgets to the sidebar so you can see them on the details page.

    https://wpgeodirectory.com/docs-v2/geodirectory/getting-started/#sidebar-widgets

    About the map and other items, GDV2 shortcodes are new and updated. You can use the shortcode builder, then add the map to the front page. Try it out and let us know how it goes.

    https://wpgeodirectory.com/docs-v2/geodirectory/shortcode-builder/

    For the dashboard, I can see what you mean there.

    Please share FTP so we can debug the issue.

    Thanks,

    Alex

    August 13, 2019 at 7:52 am #502805

    Jerome
    Expired Member
    Post count: 26
    This reply has been marked as private.
    August 13, 2019 at 9:41 am #502820

    Alex Rollin
    Moderator
    Post count: 27815

    You can use the GD Post Claim element, and that will redirect users to register and login before they can claim.

    If you want you can also setup the GD Ninja Forms integration and use the advanced options for logged out users (inside the Ninja Form itself).

    https://wpgeodirectory.com/docs-v2/integrations/ninja-forms/

    August 14, 2019 at 5:02 am #502989

    Jerome
    Expired Member
    Post count: 26

    Thx
    there is another problem. The listings don’t load when you narrow down using the map. See image?

    August 14, 2019 at 6:55 pm #503132

    Alex Rollin
    Moderator
    Post count: 27815

    I see your image, but when I visit the map the listings load.

    However they will be delayed because there are errors like an image 404 not found.

    /wp-content/uploads/2018/04/seniors.jpg

    If that is your default image try replacing it.

    August 15, 2019 at 1:16 am #503170

    Jerome
    Expired Member
    Post count: 26

    Hi,

    Does the system send a confirmation email to the client to notify them the claim has been approved?

    Also, the dashboard still doesn’t show the correct number of pending claims, or users, or facilities etc?

    August 15, 2019 at 2:00 am #503175

    Alex Rollin
    Moderator
    Post count: 27815

    Yes, you can find all emails at:

    GeoDirectory – Settings – Emails (tab)

    We can take a look at the dashboard issue but will in all likelihood need database, ftp and wp admin to find a solution.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    DB Credentials
    DB PHPMyAdmin URL:
    DB Name:
    DB User:
    DB Password:

    August 16, 2019 at 5:12 am #503320

    Jerome
    Expired Member
    Post count: 26
    This reply has been marked as private.
    August 16, 2019 at 5:47 pm #503386

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks, the developers will take a look.

    August 19, 2019 at 10:12 am #503651

    Naveen Giri
    Moderator
    Post count: 1559
    This reply has been marked as private.
    September 3, 2019 at 5:38 am #506167

    Naveen Giri
    Moderator
    Post count: 1559

    Hi @jerome,

    do you still have any concern for it? if not, can i close the task?

    Thanks

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