New licence / updates system info

This topic contains 115 replies, has 32 voices, and was last updated by  Paolo 8 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • #116837

    Denys Bakhnyuk
    Buyer
    Post count: 13

    PS just noted that widget GD Listing Slider ( Популярные объекты) in right sidebar of home page is also not working ( seams for few days already)

    #116986

    Denys Bakhnyuk
    Buyer
    Post count: 13

    upd 2 Details pages also don’t work http://saloni.com.ua/catalog/lvov/fitness-club/fitnes-centr-sante/
    Seams smth wrong with core after last update 🙁

    #117363

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    none of your website’s scripts are being loaded, they return 403 forbidden which must be due to a wrong server configuration.

    Example: http://saloni.com.ua/wp-content/plugins/buddypress/bp-core/js/confirm.min.js?ver=2.4.3

    Please see image attached, the list of errors is much longer that what is visible there.

    Please ask to your server admin why this is happening. It shouldn’t be the case.

    Thanks

    #117971

    giovanni114
    Expired Member
    Post count: 50

    My system still has the old “Auto Update” section with a singular license field. To follow these instructions, I went to My Account > Edit > Downloads. I see all of the individual plugin keys, however I do not see the one singular master key to insert in the old Ato Update to update the the new one. I tried using some of the indv plugin keys in this field neither worked. Where can I find the master key to insert in the old system?

    #117972

    Paolo
    Site Admin
    Post count: 31206

    hi,

    that’s where you find the new licences. The old licence should be here: https://wpgeodirectory.com/support/members/giovanni114/

    Let us know,

    Thanks

    #118003

    giovanni114
    Expired Member
    Post count: 50

    Please see image….no key.

    #118070

    Heather L
    Buyer
    Post count: 62

    I just bought a new subscription and my old one doesn’t show up in my profile from March-June 2015 and I can’t find an old license number. My auto-update form only asks for my username/email and password and no combinations are working. How do I get these new updates and plugins to work?

    #118179

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please check now guys.

    Stiofan

    #118375

    drashida
    Expired Member
    Post count: 129

    Hello,

    I am getting the same error as others when trying to update my plugins.

    1. I just renewed my membership date: 2/6/2016

    2. However, the instructions above are not correct for me. My Profile> Profile Edit> has nothing but my contact info. No OLD LICENSE KEY. In any case i found it in the email asking me to renew my membership.

    3. I input my OLD LICENSE KEY. Nothing happens. I did read in the user messages below that the new license screen will appear when I update a plugin. I tried to update a plugin and this error appeared: “Update Failed: Plugin update failed.” AND

    An error occurred while updating GeoDirectory Events: Login details for GeoDirectory failed! Please check GeoDirectory > Auto Updates and that your membership is active. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    4. To check the active status of the license key, I went to: My Accounts > Purchase History > View Licenses and added that key (which I believe is the same). I am still getting the same error above.

    5. Also, Under Purchase History > Manage Sites, I added my site but I am still getting the same error.

    Yes, I have logged out and back in to Geodirectory, My Account…but no change.

    What could be the issue?

    Thanks.

    #118377

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    @drashida this can happen if your old licence expires, i have reactivated ur old licence so u should see the old key in your profile. If you still have problems you can simply update via FTP.

    Thanks,

    Stiofan

    #118387

    drashida
    Expired Member
    Post count: 129

    Stiofan,

    Thank you for getting back with me. Would I need to update the main plugin and all the addons?

    #118388

    Paolo
    Site Admin
    Post count: 31206

    We haven’t released an update for core yet. What version are you using? In any case it is manadtory to always keep core and all add-ons at their latest version otherwise the system could become unstable.

    Thanks

    #118429

    drashida
    Expired Member
    Post count: 129

    Thank you, it worked.

    #118471

    Heather L
    Buyer
    Post count: 62

    Still not working for me. I’m still getting this message on attempted updates:

    An error occurred while updating GeoDirectory Advance Search Filters: Login details for GeoDirectory failed! Please check GeoDirectory > Auto Updates and that your membership is active. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #119013

    Heather L
    Buyer
    Post count: 62

    Problem solved. I started over from scratch.

Viewing 15 posts - 46 through 60 (of 116 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount