Stiofan:
One of the problems is that you have two distinctly different areas on the account side that have downloads and serials and neither are clearly marked (as of the last time I looked) for either system. If you have/had a purchase and a subscription, it gets even more wonky. So, when you add licensing issues on top of that, it becomes a mess for people to even describe the issues.
We understand you changed systems and also that things do have to change from time to time. The problem is that when you have to change, you have to give people both ample time to prepare for the change and a clear understanding of how it will affect them and the smoothest way to transition. As evidenced here, there is a lot of people that got caught having to transition during license changes, renewals, etc. which makes things even more complicated because it adds a shrinking constraint of time to the mix.
For all of us (developers included):
Change is never easy, for either side: developer or consumer. The key is having good resources around to both sides to aid in that transition. The other key is understanding, which is hard to have sometimes. The beautiful thing about software is that it is indeed software — it can change. While it does take a lot to change, it can indeed adapt to changing needs. That is the beautiful thing. The transitions can be hard, but with good dialog and patience on both sides and time to develop, good solutions can happen.
Paolo 8 years, 4 months ago.
