Search Parameters and Email Friend Issues

This topic contains 15 replies, has 2 voices, and was last updated by  Alex Rollin 5 years, 6 months ago.

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  • October 28, 2018 at 12:09 pm #451561

    Tim Martyn
    Full Member
    Post count: 51

    Hi,

    The ‘x’ next to the advanced search parameters that show up on the search results page when using advanced search don’t do anything (i.e. you can’t turn them off to modify the search), and the ‘Email a Friend’ icon/link is missing (the Contact Venue link does appear, so the issue is not connected to listings having an associated email address). I have updated the plugins in question.

    The url is: Link to search page

    Can you please advise?

    Thanks

    October 28, 2018 at 5:00 pm #451589

    Alex Rollin
    Moderator
    Post count: 27815

    If you click the X it shoudl refresh the page as a new search without the term. You might have some custom CSS interfering with the anchor/link.

    I cannot see the search results page, I get a 500 error. Is there some form of traffic blocker running? Can you disable it so we can check the page?

    Send to a friend functionality was recently removed from GeoDirectory. There are many 3rd party plugins that can be used to achieve similar ‘social share’ functionality and while we don’t have a particular recommendation, here are many to choose from.

    October 29, 2018 at 9:20 am #451640

    Tim Martyn
    Full Member
    Post count: 51

    Hi there,

    Thanks for the response. I’m able to see the search results page (i.e. no 500 error), and as far as I know, there’s no traffic blocker in operation (unless it’s a hosting issue). Can you retry please and let me know if you are still unable to see the search results page? If you are getting a 500 error, do you get the same error using the basis search?

    I’ve disabled all styles, and the ‘x’ still don’t refresh the page, so it would be great if you could take a look (providing you can see the search results page!). Thanks!

    October 29, 2018 at 1:49 pm #451693

    Alex Rollin
    Moderator
    Post count: 27815

    Please check to make sure you are running up to date addons:

    https://wpgeodirectory.com/docs/installing-addons/#updates

    If an update does not fix the issue, please share WP Admin and FTP in a private reply so we can look into the issue.

    I get a 500 on near results. On a search for results page I do not see any of the terms shown with an ‘x’. Please include a screenshot of the item so we can check on it.

    October 29, 2018 at 2:13 pm #451696

    Tim Martyn
    Full Member
    Post count: 51
    This reply has been marked as private.
    October 29, 2018 at 2:14 pm #451697

    Tim Martyn
    Full Member
    Post count: 51
    This reply has been marked as private.
    October 29, 2018 at 3:23 pm #451712

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I am still getting a 500 error when I do a near search.

    Can you please paste here the search results URL so I can see if it matches what I am getting here: https://wimbledoncommunity.org/?geodir_search=1&stype=gd_place&s=birthday+parties&snear=wimbledon&sgeodir_location%5B%5D=&sgeo_lat=36.0937865&sgeo_lon=-95.89257470000001

    Please contact your host about the 500 error. Ask them to check the log for the reason for the error. It could still be some sort of security blocking, but it is happening even when logged in with the account you sent.

    Before we take another look, please update your plugins. The ones that aren’t display the ‘License’ link are very out of date. Updating those may fix the problem.

    You can try this method for updating. Once they are up to date the new versions will take advantage of automatic updates.

    https://wpgeodirectory.com/docs-v2/addons/installing-addons/#manual

    If the problem persists, write back to let us know and we can take another look.

    October 30, 2018 at 9:39 am #451833

    Tim Martyn
    Full Member
    Post count: 51
    This reply has been marked as private.
    October 30, 2018 at 11:09 am #451847

    Alex Rollin
    Moderator
    Post count: 27815

    Can you please paste here the search results URL so we can see what you are seeing.

    October 31, 2018 at 11:04 am #451975

    Tim Martyn
    Full Member
    Post count: 51

    No problem:

    Search Results

    October 31, 2018 at 1:01 pm #451981

    Alex Rollin
    Moderator
    Post count: 27815

    There are several widget areas that seem to be missing from your site that should be included with GD, like the GD Search Top section. Also missing are the Listing page widget areas

    DO you remember seeing these before?

    I think you might consider re-installing GD.

    We can take another look, do you have a staging site where we can do some debugging?

    October 31, 2018 at 2:41 pm #451996

    Tim Martyn
    Full Member
    Post count: 51
    This reply has been marked as private.
    October 31, 2018 at 4:46 pm #452025

    Alex Rollin
    Moderator
    Post count: 27815

    Those parameters work together with the search bar.

    You could try enabling the Search Top area and placing a search widget there so that the search bar shows up on the search page. Right now there isn’t a way to search on the search page, so the other piece of the mechanism for updating the query is not present.

    October 31, 2018 at 4:48 pm #452026

    Tim Martyn
    Full Member
    Post count: 51

    Thanks Alex, I’ll give that a go! Appreciate your help.

    November 1, 2018 at 8:59 am #452090

    Tim Martyn
    Full Member
    Post count: 51

    Hi Alex,

    I’ve added the search widget and it’s fixed the issue. Thanks for your help, much appreciated.

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