Uploading pics to Add Place (Listing) not working

This topic contains 13 replies, has 4 voices, and was last updated by  Alex Rollin 5 years, 2 months ago.

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  • March 4, 2019 at 1:40 am #472243

    SandSaw
    Expired Member
    Post count: 18

    Hi. I am trying to add an image to a listing.
    Unfortunately, when it states “Drop Files Here or Select Files” I am not able to upload an image. I try to attach an image but nothing actually uploads. I even dropped an image in there, but the image never attaches to the listing and its a small file – 300kb.

    I have done in this in the backend and also the frontend. Same result – the image does NOT attach to the listing.

    I basically have opened a new account on Cloudways to test V2 out and this image problem. I had the same problem on my website, but thought let me check it out on a new brand server with only Astra and Elementor plugins installed. But it is still giving me this problem.

    So, pls provide a solution to this problem. Its a new server with hardly anything installed. Why isnt it working? I have 3 free days of this trial I am hoping you can look into this issue quickly. I can provide you with the login info.

    March 4, 2019 at 1:49 am #472245

    SandSaw
    Expired Member
    Post count: 18
    This reply has been marked as private.
    March 4, 2019 at 9:53 am #472284

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    March 5, 2019 at 5:21 pm #472642

    SandSaw
    Expired Member
    Post count: 18
    This reply has been marked as private.
    March 6, 2019 at 5:08 pm #473025

    SandSaw
    Expired Member
    Post count: 18

    Hi any idea if the developers have had a chance to look at this issue?
    Thanks so much.

    March 6, 2019 at 7:33 pm #473094

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I took another look and I don’t see any obvious issues.

    The developers have been alerted and will take a look as soon as possible.

    March 6, 2019 at 7:46 pm #473106

    SandSaw
    Expired Member
    Post count: 18

    Hi Alex. Pls go to ADD LISTING.
    Drop/Attach a pic to the listing.
    Then press submit listing.
    No picture is attached to the listing!!!
    That is the problem. Not sure why an image is not uploaded with listing. Its a new server with hardly any plugins. I did this to test it out. So, has to be a problem with GD possibly?

    March 6, 2019 at 8:29 pm #473136

    Alex Rollin
    Moderator
    Post count: 27815

    I’m sorry, what I meant was I could not see the cause of the issue (not that there wan’t an issue).

    The developers have been alerted and will take a look.

    March 7, 2019 at 2:05 pm #473347

    Kiran
    Moderator
    Post count: 7069

    Hi,

    I checked and seems you have similar issue at mentioned here: https://wpgeodirectory.com/support/topic/backend-and-front-end-image-upload-not-working/#post-462849

    Let us know.

    Kiran

    March 8, 2019 at 10:58 am #473538

    Alex Rollin
    Moderator
    Post count: 27815

    Check your htaccess file for something like this:

    

    
RewriteCond %{HTTP_USER_AGENT} curl [NC,OR]

    

    A Cloudways fresh install would not have that, but your local install, which you cloned to cloudways, would have included the local htaccess. That local htaccess may have had a rule similar to the above.
    

		
	
    


    

			
				

    

	
    

		March 8, 2019 at 11:44 am

		
		#473544

		
		
		
	
    


    


    

	
    

		
		
    Tsekka
    Buyer
    
		
		
     Post count: 42
    
	
    

	
    

		
		
    Had the same issue, customers SSL cert was not properly configured. Test with some SSL checker tool: https://www.digicert.com/help/
    

		
	
    


    

			
				

    

	
    

		March 8, 2019 at 7:02 pm

		
		#473627

		
		
		
	
    


    


    

	
    

		
		
    Alex Rollin
    Moderator
    
		
		
     Post count: 27815
    
	
    

	
    

		
		
    Doc updated! https://wpgeodirectory.com/docs-v2/integrations/images/#troubleshooting
    

    Please check the doc for more troubleshooting tips
    

		
	
    


    

			
				

    

	
    

		March 8, 2019 at 9:31 pm

		
		#473674

		
		
		
	
    


    


    

	
    

		
		
    SandSaw
    Expired Member
    
		
		
     Post count: 18
    
	
    

	
    

		
		
    Problem solved!!!
    
I just updated the SSL Certificate.
    
I think when you clone or do staging on your website it may not properly transfer the SSL certificate over.  So, you need to load a new certificate. 
    

    This fixed the problem for me. So, if anyone has a problem with this in the future get a new ssl certificate, especially if cloning or staging. 
    

    Thanks guys!!!
    

		
	
    


    

			
				

    

	
    

		March 9, 2019 at 12:16 am

		
		#473709

		
		
		
	
    


    


    

	
    

		
		
    Alex Rollin
    Moderator
    
		
		
     Post count: 27815
    
	
    

	
    

		
		
    Great!
    

		
	
    


    

			
		
	
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