V2 Pricing Manager – messaging

This topic contains 30 replies, has 6 voices, and was last updated by  vivek 4 years, 11 months ago.

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  • #482144

    vivek
    Full Member
    Post count: 246

    Hi Kiran, this is still my dev site, and i don’t have any gateway integration done yet.

    Earlier also, i had tested with the same test gateway and after claim approval the listing was going into pending status, now it is not going to pending status – so i believe something is broken now.

    thanks, Vivek

    #482202

    Alex Rollin
    Moderator
    Post count: 27815

    You can try a gateway in sandbox or test mode, then.

    #483149

    vivek
    Full Member
    Post count: 246

    Not sure what you mean- this is already the test mode in Pricing Manager – did you mean something else?

    In the invoice Payment Meta it says:

    Gateway: Test Payment

    If this is not what you meant, then please let me know how to do that?

    thanks,
    Vivek

    #483151

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #483153

    vivek
    Full Member
    Post count: 246
    This reply has been marked as private.
    #483156

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #483159

    vivek
    Full Member
    Post count: 246

    “On invoice marked as a published it checks what status set under CPT Settings > Packages > Package > Paid Listing Status. If here “Paid Listing Status” set “publish” then it will mark listing as a published. If “Paid Listing Status” set pending then listing will remain pending until listing reviewed from admin.”

    Kiran – this is exactly what i have been saying, that it is not working like this. Please see my first post on this subject above ( #481798) which says that my listing is published, despite the paid listing status being set as pending.

    #483164

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #483166

    vivek
    Full Member
    Post count: 246
    This reply has been marked as private.
    #483974

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #487271

    vivek
    Full Member
    Post count: 246

    Hi Alex, Kiran – just checking if any update on htis please.

    As per my understanding (also Alex’s in #481808) after payment the status would be as set in package paid status, irrespective of whether it is a new listing or claim.

    That is also how it was happening earlier – before the messaging issue for a free claim which i had raised in this ticket originally, was fixed.

    Apparently, the ‘messaging’ fix also changed the logic and now paid claims are not following the paid status set in package.

    Do please let me know about this

    thanks,
    Vivek

    #487293

    Alex Rollin
    Moderator
    Post count: 27815

    I just read https://wpgeodirectory.com/support/topic/v2-pricing-manager-messaging/#post-481798

    In there you say that the issue is adjusting listing status after claim.

    There is not currently a way to do that.

    So, is there a different issue?

    If so, could you please describe the steps needed to recreate the issue?

    Please specify which CPT link you are using, which package, and how you are paying for the listing. It helps if you have a discount code running or a test gateway setup, or even better if testing can be done on a staging site.

    In point of fact your originally reported issue was about a PM notification for claim of free listings and this was resolved, so, best all around is to make a new topic.

    #487374

    vivek
    Full Member
    Post count: 246

    Alex,Kiran, this thread is getting very long, and going nowhere. So let me try again to put this as clearly as i can:

    1. This thread was initiated because there was a messaging saying “your claim requires a payment to complete”, even when a claim was made with a free package. As this was misleading, I had requested if this could be changed.

    2. At that time, I also observed that BOTH new paid listings, AS WELL as claimed paid listings, were going into DEFAULT (PENDING REVIEW) status after claim approval. Then as even now, I was on my dev site and using the test mode in the WP invoicing, with no payment gateway. So paid claims were also following the same paid status as new posts. This was understood, and also confirmed by Alex’s understanding : “If the claim happens at the same time as the payment, then paid listing status will take effect.” (#481808)

    3. To address the issue raised in point #1 above, about the messaging for free claims, Kiran addressed the issue and informed that now free claims will no longer go thru checkout (#476847)

    4. After testing the fix by Kiran, I reported in #481798 that while the messaging issues for free claims was fixed, however, now even paid claims were not going into “PENDING REVIEW’ status as they were earlier. [ Here in my post #481798 and #481801 I was a bit confused about whether there was a separate setting for post paid status of claims and new, but Alex clarified as above in #481808 that paid claims and paid new followed the same path and there is no separate handing of paid claims, and paid claims have same status as paid new listings . Alex’s comments was consistent with my own observations as mentioned in point 2 ]

    5. Since then I have only been trying to point out that now “paid claims are NOT following the same paid status as new posts” – clearly this is not what was observed earlier, on same site, same CPT and same payment gateway , and this now also contradicts what Alex had stated, hence something seems to have broken with the change made to fix the messaging.

    I hope the issue is clear now….I shall again, share all the information requested about, which package, CPT etc, as Alex has requested.

    Thanks, Vivek

    #487376

    vivek
    Full Member
    Post count: 246
    #487418

    Alex Rollin
    Moderator
    Post count: 27815

    Understood Vivek, and what you want right now would be a customization but we are discussing options for future versions.

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