Alex Rollin

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Viewing 15 posts - 17,596 through 17,610 (of 23,809 total)
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  • in reply to: Send Inquiry Not Working #440022

    Alex Rollin
    Moderator
    Post count: 27815

    I have flagged your topic for the developers to take a look as soon as possible.

    in reply to: Send Inquiry Not Working #440014

    Alex Rollin
    Moderator
    Post count: 27815

    And the only edits are in the page template files of the child theme?
    Or have changes been made to any of the GD plugins?

    in reply to: Send Inquiry Not Working #440010

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks, could you share any details about changes to GD plugins?

    in reply to: Can't search Chinese in my web #440009

    Alex Rollin
    Moderator
    Post count: 27815

    Certainly, please share your site URL, to a page where we can see the search and check what is happening there.

    YOu can include access credentials in a private reply if we need to look at the settings.

    in reply to: Plugin compatibility conflicts #440006

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    in reply to: Show map – ability to go back #440003

    Alex Rollin
    Moderator
    Post count: 27815

    The X in the upper left should stay in the upper left, and allow the user to exit full screen.

    If that isn’t working, please share the URL so we can take a look.

    in reply to: Send Inquiry Not Working #439999

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I do see what you mean, that the emails aren’t in the log.

    GD cannot be network activated, it has to be activated for each site.

    To continue with diagnosis, please provide a user with Network access to plugins and access on the sub-site, as well as FTP.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    https://wpgeodirectory.com/docs/installing-addons/#updates

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    Add listing URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    SFTP/FTP:
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    in reply to: Invalid License? #439993

    Alex Rollin
    Moderator
    Post count: 27815

    You can try signing in here first: https://console.cloud.google.com/

    in reply to: Few issues #439992

    Alex Rollin
    Moderator
    Post count: 27815

    3. Preview after edit – You have made some sort of CSS customization to the header area. If you remove your custom CSS you will see that there is a save button shown in the featured image area above the title where the user can press ‘submit’

    4. Send Enquiry in Sidebar – You can try this snippet here: https://wpgeodirectory.com/support/topic/supreme-send-enquiry-sidebar/#post-409305 – This is a customization

    in reply to: OpenStreetMap – purple line round land #439980

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    That is part of the OSM map style, and GeoDirectory doesn’t have settings for changing it.

    You can make a feature request here if this is something you would like to see in future versions: https://wpgeodirectory.com/requests/


    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I can see that error each tie I go to the settings at

    GeoDirectory – General

    I tried clearing my cache and resetting GeoLocation settings for my browser for the site but no luck.

    The location look ok, generally.

    I will flag this for a developer to take a closer look.

    in reply to: Social Importer FB App Review Submission #439974

    Alex Rollin
    Moderator
    Post count: 27815

    When that information is available it will be posted to this thread:

    https://wpgeodirectory.com/support/topic/social-importer-for-fb-fb-api-access-issue/

    At this time we still have not received an approval for a demo app. Please see the thread and join the conversation.

    in reply to: integrate paid banners #439969

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    without customization it could be possible to:

    1. Add a new “Ad” listing Custom Post type
    2. Feature the “Ad” listing type in a GD Listing Slider widget on the top of the Search Widget Area

    in reply to: Apply to gd_place only #439968

    Alex Rollin
    Moderator
    Post count: 27815

    OK, thank you for the clarification.

    This would be a custoization, and outside of what we can help with in support, but let me see if the developers can come up with a quick fix.

    in reply to: Invalid License? #439963

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    you must have a singe site license. Here are the instructions, depending on whether the old site is still active or not:

    Update Single Site Licenses when Changing Site URL
    If you have a single site license, then whenever your site domain changes you will need to update the license for each plugin. For example, you might have been working on a development site at one URL, and now you have moved the site to a new URL. Follow these steps to deactivate the license at the old URL and activate the license at the new URL.

    1. Visit the old site at the old URL.
    2. Visit the old site plugin page.
    3. Find the addon license and click “Deactivate”.
    4. Visit the new site at the new URL and go to the plugins page.
    5. Find the addon license and paste your license code, then press Activate.

    Update Single Site License for a decommissioned site
    It may be that you started working on a site, then changed the URL or deleted or otherwise decommissioned the site. In this case, follow these steps:

    1. Visit https://wpgeodirectory.com/your-account/purchase-history/
    2. Select “View Licences” for the product.
    3. Select “Manage Sites”
    4. Select the sites where you want to deactivate the license.

    More information can be found here: https://wpgeodirectory.com/docs/installing-addons/#updates

Viewing 15 posts - 17,596 through 17,610 (of 23,809 total)
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