Paolo

That ajax call to complete the claim process is failing, the problem is probably at server level. If you provide FTP credentials, the developers will look into it and help you debug it.

I can’t recreate the same problem in any of our demos.

Thanks

Not possible sir… Questions should be asked via the contact form only.

Thanks

Hi Ike,

that theme looks very unorthodox in the way it loads elements. I asked to our lead developer to see if we can make it compatible.

He was on short vacation till today, so he’ll look into this tomorrow and let you know.

Thanks

Thanks, the developers are all alerted and will look into it 1st thing.

They’ll let you know asap.

Hi,

for problem n1, it must be server related. Please provide FTP credentials and we will debug it.

Thanks

That’s the custom field “subtitle” of the page used as home page.

See image attached.

Thanks

Hi,

do you have access to the error logs? If you do, please let us know what is casuing the 500 (internal server error) and we’ll let you know how to proceed.

Did you try to ask the same question to your server support?

If you need us to have a look directly, please provide a link, admin and FTP credentials.

Thanks

Hi Michael,

we don’t provide customization services. Please try on websites like codeable.io or upwork.com

Thanks