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This topic contains 14 replies, has 3 voices, and was last updated by  Alex Rollin 6 years, 3 months ago.

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  • Author
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  • January 23, 2018 at 11:45 pm #414070

    Laszlo
    Buyer
    Post count: 31

    Hi,

    yesterday the places has disappeared or was hiden from home page map widget.

    Can you help me please?

    January 24, 2018 at 4:52 am #414090

    Alex Rollin
    Moderator
    Post count: 27815

    Hello Laszlo,

    Please check here for map issues:

    https://wpgeodirectory.com/docs/troubleshooting-guide/#maps

    Let us know what works for you, or, if you can’t find the problem, we can review your settings.

    Just make a private reply with the following details so our team can take a look:

    WordPress Credentials
    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    Thanks for writing in today

    January 24, 2018 at 6:03 am #414099

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    January 24, 2018 at 1:01 pm #414155

    Laszlo
    Buyer
    Post count: 31

    Hi Kor!

    I need to reinstal all plugins?

    Thank you!

    January 24, 2018 at 1:30 pm #414165

    Kor
    Moderator
    Post count: 16516

    Hi Laszlo,

    You just need to install the WP easy updates plugin and update the license key as mentioned here https://wpgeodirectory.com/docs/installing-addons/#updates . Then you should be able to update the plugin directly.

    Thanks!

    January 24, 2018 at 1:55 pm #414175

    Laszlo
    Buyer
    Post count: 31
    This reply has been marked as private.
    January 24, 2018 at 1:57 pm #414176

    Laszlo
    Buyer
    Post count: 31
    This reply has been marked as private.
    January 24, 2018 at 2:37 pm #414179

    Kor
    Moderator
    Post count: 16516

    Hi Laszlo,

    Thanks for sharing your credentials. I’ve just checked your Website and it looks like your addon versions are too low to be recognized by WP Easy Updates. Please update all plugins manually and you should be able to see the license key column as explained here https://wpgeodirectory.com/docs/installing-addons/#updates

    Thanks!

    January 24, 2018 at 2:46 pm #414181

    Laszlo
    Buyer
    Post count: 31

    Hi Kor,

    I tryed to update manualy but, feiled. 🙁

    Can you help me how can I update?

    Thank you!

    January 24, 2018 at 4:07 pm #414189

    Kor
    Moderator
    Post count: 16516

    Hi Laszlo,

    Sorry for not being clear. You can update manually by replacing the plugin files with the latest through FTP. If you need help with this, kindly share FTP access to your server in private reply.

    FTP Credentials
    FTP Host:
    FTP User:
    FTP Password:

    January 24, 2018 at 6:27 pm #414226

    Laszlo
    Buyer
    Post count: 31
    This reply has been marked as private.
    January 24, 2018 at 7:09 pm #414238

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    January 24, 2018 at 7:10 pm #414239

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    In the case of needing to manually update a plugin, you would need to download the plugin files to your desktop, then upload them to your wp-content/plugins folder via FTP. You will be asked if you want to overwrite the files, and you choose yes, overwrite the files.

    We have created detailed documents that explain how to update plugins and how to configure automatic updates.

    https://wpgeodirectory.com/docs/faqs/what-is-the-best-way-to-update-the-gd-plugins/

    https://wpgeodirectory.com/docs/installing-addons/#updates

    If you need a concierge service to get things done on your site, please consider contacting a GD Expert:

    https://geodirectoryexperts.com

    January 24, 2018 at 7:36 pm #414245

    Laszlo
    Buyer
    Post count: 31

    Hi Alex,

    Thanks for replay!

    https://wpgeodirectory.com/docs/installing-addons/#updates

    Is not very helpful for me. 🙁

    January 24, 2018 at 8:14 pm #414261

    Alex Rollin
    Moderator
    Post count: 27815

    Hello Lazlo,

    n the case of needing to manually update a plugin, you would need to download the plugin files to your desktop, then upload them to your wp-content/plugins folder via FTP. You will be asked if you want to overwrite the files, and you choose yes, overwrite the files.

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