problem with placement

This topic contains 10 replies, has 2 voices, and was last updated by  Alex Rollin 4 years, 11 months ago.

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  • #481530

    andrea nardoni
    Buyer
    Post count: 70

    I purchased the thema geo directory last year and installed it on the internet site subito.preventivi.it.
    has always worked very well, but now when I go to insert a place and then I go to visualize it, it returns the error not found. why could I not update the plugin to the new GDv2 version? basically when I enter the place, it makes me add it correctly, but after publishing it, it automatically deselects the address region. can you please help me to solve this problem? thank you so much.

    #481553

    Alex Rollin
    Moderator
    Post count: 27815

    Please share credentials in a private reply and give us a link to where we can see the issue.
    WordPress Administrator Account Credentials
    WP Admin Login URL:
    Username:
    Password:

    SFTP / FTP Credentials
    Host URL:
    Port:
    Username:
    Password:

    #481574

    andrea nardoni
    Buyer
    Post count: 70
    This reply has been marked as private.
    #481575

    andrea nardoni
    Buyer
    Post count: 70
    This reply has been marked as private.
    #481588

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #482176

    andrea nardoni
    Buyer
    Post count: 70
    This reply has been marked as private.
    #482272

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    you are using several plugins that have known incompatibilities with GDV1.

    https://wpgeodirectory.com/docs/known-issues/

    Try disabling non-GD plugins to see which one is causing the issues you are experiencing:

    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    To upgrade to GDV2

    https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/

    #482306

    andrea nardoni
    Buyer
    Post count: 70
    This reply has been marked as private.
    #482308

    Alex Rollin
    Moderator
    Post count: 27815

    OK, thanks!
    Now please install WP Easy Updates to license Location Manager and update both GD core and GD addons.

    https://wpgeodirectory.com/docs-v2/addons/installing-addons/#updates

    #482313

    andrea nardoni
    Buyer
    Post count: 70
    This reply has been marked as private.
    #482317

    Alex Rollin
    Moderator
    Post count: 27815

    OK!

    If you run into anything else write back and we will help.

    My apologies I did not see the version numbers when I first checked.

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