Paolo

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Viewing 15 posts - 16 through 30 (of 27,715 total)
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  • December 3, 2019 at 1:01 am in reply to: Can't Update License Key #519620

    Paolo
    Site Admin
    Post count: 31206

    This tutorial still works if you don’t want to wait for the new update: https://wpgeodirectory.com/support/topic/license-renewal-issues/page/2/#post-171323

    Let me know how it goes.

    Thanks

    December 2, 2019 at 6:57 pm in reply to: Refund for annual billing…. #519581

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    December 2, 2019 at 6:56 pm in reply to: Refund for annual billing…. #519580

    Paolo
    Site Admin
    Post count: 31206

    Hi Mary,

    I could only find the renewal for GeoDirectory and refunded it. The Invoicing plugin didn’t renew since Dec 1st 2018. If you have different information, please share the transaction ID for the Invoicing renewal and I’ll investigate.

    Thanks!

    November 28, 2019 at 11:25 pm in reply to: How to turn off Packages field and link featured to Woocommerce Membership? #519093

    Paolo
    Site Admin
    Post count: 31206

    Hi Nick,

    I’ve flagged your request for a developer. As soon as they come back online they’ll look into your question and help you fix your function.

    Thanks for your patience,

    November 28, 2019 at 2:08 am in reply to: Lifetime membership key not recognized #518968

    Paolo
    Site Admin
    Post count: 31206

    Sorry about that, I’ve alerted the developers, they’ll follow up asap.

    Thanks for your patience

    November 28, 2019 at 12:29 am in reply to: Lifetime membership key not recognized #518937

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    we released an update for wp easy updates today to fix this problem. Can you please try uf that works for you?

    Let me know,

    Thank you

    November 27, 2019 at 3:05 am in reply to: License Renewal / Lifetime Option #518806

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    you can only renew a 12 months license for the same period of time. The system, unfortunately, doesn’t allow to keep the same license numbers when changing length of the subscription because it considers them as different products.

    That said, you could cancel your current subscription and buy a new lifetime license. All you’d need to do afterward is deactivating all old license number on the plugins page and activate the new membership license once in the extensions menu of GDv2.

    Hope this helps.

    Thanks

    November 18, 2019 at 4:08 pm in reply to: LOST MAJOR RANKINGS DUE TO GD UPGRADE AND NEW URL STRUCTURE #517657

    Paolo
    Site Admin
    Post count: 31206

    Hi Jennie,

    We add automatic 301 redirects to all category URLs and that is what Google suggests to do when there are changes in URLS.

    Changes in URLs are not a reason for ranking loss (unless you don’t redirect old to new URLs).

    All WordPress websites have “category base” and “tag base” within their URL structure, we added it to comply with the default WP permalinks system. If that was a problem, no WordPress site could be SEO optimized, which is obviously not true.

    If Google saw value in your page without the word category in the URL, it will still see value after adding it. Unless content on those pages changed radically, it’s not realistic to think google would drop your rankings just because of the extra word “category” in your URL.

    For example:

    This URL is ranking 3rd in Google for the KW parks in Perth: https://www.buggybuddys.com.au/things-to-do/category/playgrounds-and-parks-in-perth/

    This one 8th for Christmas light: https://www.buggybuddys.com.au/things-to-do/category/christmas-lights-perth/

    apple picking Perth in 1st position:
    https://www.buggybuddys.com.au/things-to-do/category/fruit-picking-perth/

    All these URLs have the word category in it:

    Your traffic loss is definitely not related to the extra layer in your URLs.

    I’ve seen websites with a lot more authority than yours, losing traffic since the end of September which is when Google started testing their latest Algorithm including BERT. https://www.blog.google/products/search/search-language-understanding-bert/)

    Did you check in your Google Search Console to establish exactly from which KW and pages you are losing traffic?

    Let me know,

    Thanks

    November 16, 2019 at 1:35 pm in reply to: LOST MAJOR RANKINGS DUE TO GD UPGRADE AND NEW URL STRUCTURE #517474

    Paolo
    Site Admin
    Post count: 31206

    Hi Jennie,

    what did you have as URL before and what do you have now. GDV2 permalink settings are more flexible than V1, so you should be able to replicate what you have without any custom code.

    Alternatively, you just need to 301 redirect your old URL to the new URL.

    That said, Google released several updates since sept 24th and your drop in rankings could be due to completely different factors.

    Let us know,

    November 13, 2019 at 10:27 pm in reply to: Trouble accessing my keys — 2 possible different accounts #517020

    Paolo
    Site Admin
    Post count: 31206

    Glad to hear that, Thanks!

    November 13, 2019 at 10:22 pm in reply to: Query load my database #517019

    Paolo
    Site Admin
    Post count: 31206

    Hi Jorge,

    I’ve flagged your request for a developer. He’ll get back to you asap.

    Thanks for your patience,

    November 13, 2019 at 7:42 pm in reply to: Trouble accessing my keys — 2 possible different accounts #517009

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    sorry about that, I totally missed this topic. You have both emails under the same customer ID. I’ve deleted the abandoned transaction, can you please check now if the problem is solved?

    Let me know and thanks again for your patience,

    November 7, 2019 at 5:51 pm in reply to: Ninja Forms – Storing GD Enquiries #516326

    Paolo
    Site Admin
    Post count: 31206

    p.s. you also have options to save submission on external apps like a slack or a CRM.

    Thanks

    November 7, 2019 at 5:50 pm in reply to: Ninja Forms – Storing GD Enquiries #516325

    Paolo
    Site Admin
    Post count: 31206

    hi,

    I don’t think so, unless you want to store submission indefinitely.

    But why?

    Every so often I delete the oldest one.

    Thanks

    October 27, 2019 at 5:44 pm in reply to: Easy way of styling WPGeoDirectory #515036

    Paolo
    Site Admin
    Post count: 31206

    Thanks for sharing and even if you were affiliated, we appreciate learning about themes that make the GeoDirectory experience better.

    Cheers!

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Viewing 15 posts - 16 through 30 (of 27,715 total)