The most common reason is a key from the wrong store. Each add-on is licensed by the site you bought it from, and a key only activates the products it was issued for.

• GeoDirectory add-ons are sold on wpgeodirectory.com, and their keys are in your account there.
• GetPaid add-ons (GetPaid was called Invoicing until 2020), such as the AffiliateWP Integration, are sold on wpgetpaid.com, and their keys are in your wpgetpaid.com account.
• UsersWP add-ons are sold on userswp.io.

So if the plugin is called “Invoicing – AffiliateWP Integration” or “GetPaid – AffiliateWP Integration”, a key copied from your GeoDirectory account will be rejected. Use the key from the GetPaid account instead.

Avoid keys altogether

On a live site you can connect the site to your account instead of pasting keys. Go to GeoDirectory > Extensions and click Connect Site. The site is then linked through AyeCode Connect and can install and update the add-ons on that account. License keys explains both the connected and the manual method.

Other things to check

• The license has not expired.
• The license has a free site slot. Deactivate it on an old or staging site you no longer use.
• If AyeCode Connect cannot reach our servers, see AyeCode Connect Connection Troubleshooting.